Frequently Asked Questions

Consignor Questions

When can I expect to get paid?

Checks will be available during consignor pick up. Otherwise checks will go out to consignors within tw0 weeks after the close of the sale.

What percentage do I make from my sales as a consignor?

As a consignor you will make 60% of your sales or 65% if you volunteer 1 shift or 70% if you volunteer 2 or more shifts. Earn an extra 5% if you choose “Donate All” when printing tags.

Is there a minimum or maximum of how much I can sell as a consignor?

There is a minimum of 15 items in order to consign. There is 250 item limit for how many items you can sell.

What can I sell at Scarlet Threads?

Scarlet Threads accepts current (purchased within the last 3 years), new and gently used brand name and designer clothing, shoes, accessories and on trend home decor. We will accept all sizes, as long as the item is within STB standards. For more details please visit our “Acceptable/Non-Acceptable” section of our website.

Is there a fee to be a consignor?

Yes there is a small fee of $15, which will cover some of the costs of the sale such as advertising, rentals, racks, supplies etc.

Where can I purchase card stock?

Card stock can be found at Office Depot, Staples, Jo-Ann Fabrics, Michaels, Walmart, etc. Don’t forget to use a coupon at Michaels and Jo-Ann Fabrics!

How do I tag my items?

Please see the section “Step Four: Tag Items” which is under “Item Prep” for detailed instructions.

What kind of hangers can I use?

PLASTIC hangers (preferably white) with notches.

Where can I get hangers?

Plastic hangers can be found at places like Walmart, Target, dollar stores, local dry cleaners etc. You can also request to keep hangers from purchases you make at some stores.

How do I price my items?

Pricing your items is ultimately your decision, but we do recommend that you price items 25-40% of what you paid for it. We also have a pricing guide that we hope will act as a useful tool to price your items.

What will happen at drop off?

Drop off will take approximately 20 minutes, please make sure that you arrive at least 5 minutes early to your drop off appointment. Sort your clothes by size, and make sure EVERY item has a tag attached and clothing is placed correctly on the hanger (See Item Prep page for more details) before you come drop off your items. Our volunteers will check all of your items to make sure they are prepared correctly and that they match up with Scarlet Threads Boutique’s standards. If not prepared properly, you will be asked to step to the side and prepare your items in the correct manner. Please do not be offended if an item of yours is not accepted, we will be happy to explain why and give you an opportunity to remedy the problem if possible. After your items are all checked in, you will help our volunteers to place your items in the correct locations on our sales floor. Don’t forget to get your pre-sale pass so that you can come and shop early.

What if I can’t pick up my unsold items within the specified pick up times?

You can send a relative or friend to pick up your items in your place. Please note that in order for anyone to pick up unsold items they must have the name and consignor number to verify the account, NO exceptions will be made.

Where are my unsold items donated to?

Any items that are marked to donate and any items that are NOT picked up before 6pm will be donated to our chosen charity as outlined in our consignor agreement, no exceptions will be made.

Will it be worth my time?

While it may seem like a lot of work at first, once you get started you will be surprised at how easy it actually is, and when you receive your check in the mail you will be so glad you put in the work!

Shopper Questions

I don’t have anything to sell, can I still shop early?

Yes, you can still shop early by either volunteering 1 or more shifts or by registering for the “VIP Girls Night Out” event. *Please Note: VIP Girls Night Out passes are allowed entry AFTER consignor and volunteer pre-sale pass hours. Spacing is limited so please be sure to register early.

What forms of payment will be accepted at the sale?

We will accept Visa, Mastercard and cash. No checks please.

Are kids allowed at the sale?

While we love kids our event is geared to be more adult friendly than kid friendly. Take advantage of getting away for a little and have some “you” time. Due to the busy atmosphere of drop off’s and pick up’s kids are discouraged. Kids will be allowed at your discretion, but it will probably be easier to shop without them.

Can I try on clothing?

We will have 5 single person dressing room for trying on jeans and 1 big group dressing area where you will be able to try on other articles of clothing. Please wear undergarments that will make trying on clothes more comfortable, such as tanks, boy shorts, and leggings.

What is your return policy?

All sales are final. Please look over your items thoroughly before purchasing.

Giving Back

One of the amazing aspects of our event is giving back to the local community. Each sale we are blown away by the generosity of our consignors who choose to donate their unsold items. We have been able to bless two local charities, Thrive Single Moms and Forgotten Children, with tons of women’s clothing, shoes, and accessories.

Thrive Single Moms is a Redlands based organization dedicated to equipping and empowering single mothers in our area. For more information you can visit their website: https://www.thrivesinglemoms.org

Forgotten Children is a Long Beach based organization with a San Bernardino branch that is dedicated to ending human trafficking in our communities. For more information you can visit their website: https://www.forgottenchildreninc.org